About IAN

A senior cloud team. With a platform behind every engineer.

Mid-market engineering teams spend 40%+ of their platform capacity on operational work — cost, security, incidents, deploys, resource ops. IAN runs that work as a service: senior engineers on point, backed by specialist agents, a live ops dashboard, and an immutable audit trail. Replaces 2–4 platform engineers of labor per customer.

Why we built IAN

We've spent 30+ years combined inside cloud infrastructure — as Solutions Architects, platform leads, and engineering heads at companies from Microsoft Azure to Michelin, Globant, Ipsy, and as CTO of venture-backed startups. The same pattern repeated everywhere: the people who could be building product were instead running cost reviews, chasing security drift, babysitting deployments, and triaging incidents that a dashboard flagged three hours late.

Infrastructure is the base for everything a company ships. When the platform team is underwater, product velocity drops, bills explode, and compliance quietly rots. The industry tried to fix it by selling better dashboards. That doesn't reduce the labor bill — it just improves the view of the problem. In 2026 agents can actually do the work. So we built the platform — and we run it as a service.

IAN is a senior cloud team. Each customer gets a named engineer running their AWS, driving five specialist agents, a live ops dashboard, Mermaid reports, and an immutable audit trail. You don't manage agents — you open tickets in chat, your engineer picks them up, and you watch progress in the dashboard. We're not outsiders disrupting DevOps. We're the people who've been doing the work, now with a force-multiplier behind us.

What we're building

The cloud team service that scales like product. Consultancies are manual, slow, and expensive at scale. Tools are passive dashboards. We're a third thing: a senior team backed by a platform that does the toil — with the visibility neither path gives you. The active operational layer enterprises run their clouds through.

Founders

Lucia Clifford

CEO & Co-Founder

12 years in cloud. Started as Microsoft Azure Solutions Architect during the on-prem-to-cloud migration wave; spent years inside hundreds of enterprise infrastructure environments. Most recently CTO of Sharpei. Writes the product, the GTM, and the content engine.

Jorge de los Santos

CTO & Co-Founder

20+ years in engineering. Led cloud infrastructure and engineering teams at Michelin, Globant, and Ipsy — enterprise, top-tier IT services, and high-scale consumer. Designed Hermes, the agent orchestration layer that coordinates IAN's team.

How we think

Named engineer on every account

A real person owns the relationship — not a ticket queue, not a shared inbox. Your engineer is the human who picks up your work and drives the platform on your behalf.

Active service, not passive dashboards

Agents do the toil. Engineers do the judgment. You stop paying for views of the problem and start paying for the problem being handled.

Humans in the loop where it matters

Autonomous on reversible in-policy work. Approval gates on anything else. Separation of duties between your team and ours. Nothing silent.

Audit trail is not optional

Every action, every approval, every report — logged, attributed, exportable. Compliance is a first-class feature, not a PDF you scramble to assemble each quarter.

Want the full briefing?

The problem, the team of agents, the ROI math, pricing, and how we deploy — same deck we send to prospects.

Read the briefing →

See the team run on your cloud

Book a 30-minute call. We'll run IAN against your AWS account and leave you with a concrete audit report.

Book a call with the team